Privacy Notice, Data Protection and Cookies Policy

Deckmaster is committed to safeguarding your privacy and ensuring your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with The Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By using our website, you agree to the practices described in this policy.

1. Who We Are

Deckmaster specialises in advanced coating systems for car parks, ramps, and other environments. As the data controller, we are responsible for managing the personal data collected on our website.

Contact Details:
Email: info@deckmaster.co.uk
Phone: +44 (0) 1422 379131
Address: Pumaflor House, Ainleys Industrial Estate, Elland, West Yorkshire, HX5 9JP

2. Information We Collect

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and company name.
  • Website Usage Data: IP address, browser type, operating system, and interactions with our website.
  • Transactional Data: Details of inquiries, quotes, or purchases.
  • Cookies: See the Cookie Policy section below.

3. How We Use Your Information

We process your data for the following purposes:

  • To Provide Services: Handle inquiries, process quotes, and fulfill orders.
  • To Communicate: Respond to questions, provide updates, and send service notifications.
  • For Marketing: Send newsletters, promotional content, or updates (if you opt-in).
  • To Improve Our Website: Analyse user behavior to enhance functionality and user experience.
  • To Meet Legal Obligations: Comply with laws and regulations.

4. Cookie Policy

What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience by remembering your preferences, analysing website usage, and personalising content.

Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality, such as enabling navigation or secure areas.
  • Performance Cookies: Help us understand how visitors use the website by collecting anonymous data.
  • Functional Cookies: Remember your preferences to improve the user experience.
  • Targeting/Advertising Cookies: Deliver personalised ads and track engagement with marketing campaigns.

How We Use Cookies
We use cookies to:

  • Ensure the website functions effectively. Track and measure user interactions to improve performance.
  • Customise your experience based on browsing history.

Managing Cookies
You can control cookies through your browser settings:

  • Accept All Cookies: Allow all types of cookies for a personalised experience.
  • Reject Cookies: Decline non-essential cookies while still accessing essential functions.
  • Customise Settings: Manage preferences for specific types of cookies.

For detailed guidance, refer to your browser’s help section. Please note that disabling cookies may affect website functionality.

5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent: When you opt-in to marketing communications or cookies.
  • Contract: To provide services or process transactions.
  • Legitimate Interests: To improve services and ensure website security.
  • Legal Obligations: To comply with applicable regulations.

6. Sharing Your Information

We may share your data with:

  • Service Providers: For hosting, email, and payment processing.
  • Legal Authorities: When required by law.

Third-party providers are obligated to handle your data securely and in compliance with GDPR.

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, we securely delete or anonymize your data.

8. Your Data Rights

You have the right to:

  • Access your personal data.
  • Request corrections to inaccurate or incomplete data.
  • Request deletion of your data.
  • Restrict processing of your data.
  • Object to processing for marketing purposes.
  • Request data portability in a machine-readable format.
  • To exercise your rights, contact us at info@deckmaster.co.uk.

9. Security of Your Data

We implement industry-standard measures to protect your data from unauthorised access, misuse, or breaches.

10. Third-Party Links

Our website may link to external websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

11. Changes to This Policy

This Privacy and Cookie Policy may be updated periodically to reflect changes in practices or legal requirements. Please check this page regularly for updates.

12. Contact Us

For any questions or concerns about this Privacy and Cookie Policy, please contact us:

Email: info@deckmaster.co.uk
Phone: +44 (0) 1422 379131
Address: Pumaflor House, Ainleys Industrial Estate, Elland, West Yorkshire, HX5 9JP